SEMANTIC TOURS AND TRAVEL
Frequently Asked Questions
Find answers to common questions about our travel services
Can’t find what you’re looking for? Contact our customer service team at +256 703 853 731,
+256 773 466 351,
+256 703 348 556 or info@semantictoursandtravel.com
General Booking Questions
How do I make a booking with Semantics Torus and Travel?
You can make a booking through our website, by calling our office at +256 703 853 731,
+256 773 466 351,
+256 703 348 556, or by visiting one of our authorized agents. All bookings require a deposit and signed booking form to confirm your reservation.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), bank transfers, certified checks, and PayPal. Payment plans are available for bookings over $2,000.
Can I make changes to my booking after confirmation?
Yes, changes can be made subject to availability and supplier terms. A change fee of $100 per person applies, plus any additional costs from suppliers. Some bookings may have restrictions on changes.
What is your cancellation policy?
Cancellation fees vary by service and timing. Generally: 60+ days before departure (25% fee), 31-60 days (50% fee), 15-30 days (75% fee), less than 15 days (no refund). Specific terms apply to different services.
Travel Documentation
Do I need a visa for my destination?
Visa requirements vary by destination and your nationality. We provide visa processing services and will advise you on requirements during booking. Check with us or the relevant embassy for current requirements.
How long should my passport be valid?
Your passport should be valid for at least 6 months from your travel date and have at least 2 blank pages for entry stamps. Some countries require longer validity periods.
What vaccinations do I need?
Vaccination requirements depend on your destination and travel history. Consult your healthcare provider or travel clinic at least 4-6 weeks before departure. Some destinations require yellow fever vaccination certificates.
Do you process visas for all countries?
We process visas for most destinations. Some countries require you to apply in person at their embassy or consulate. We’ll advise you on the best approach for your specific destination.
Safari Tours
What’s the best time for safari in East Africa?
The best time depends on what you want to see. The Great Migration is typically July-October in Kenya and December-July in Tanzania. Dry seasons (June-October and December-March) offer excellent wildlife viewing with fewer crowds.
What should I pack for a safari?
Pack neutral-colored clothing, comfortable walking shoes, sun hat, sunscreen, insect repellent, binoculars, camera with extra batteries, and any personal medications. We provide a detailed packing list upon booking.
Are safaris suitable for children?
Yes, but age restrictions may apply. Most safari lodges accept children over 8 years. We offer family-friendly accommodations and can arrange special activities for younger travelers.
What accommodation options are available?
We offer various options from luxury lodges and tented camps to budget-friendly accommodations. All our safari lodges are carefully selected for comfort, location, and wildlife viewing opportunities.
Flight Bookings
Can you book flights separately from tour packages?
Yes, we provide standalone flight booking services. We can find the best routes and fares for your travel needs, whether for business or leisure travel.
What happens if my flight is cancelled?
If your flight is cancelled by the airline, we’ll work with them to rebook you on the next available flight at no extra cost. Travel insurance can cover additional expenses incurred due to delays.
Can I earn frequent flyer miles on booked flights?
Yes, you can earn miles on most flights we book. Please provide your frequent flyer number when making your reservation. Some promotional fares may have restrictions.
How far in advance should I book flights?
For best prices, book domestic flights 2-8 weeks in advance and international flights 6-12 weeks ahead. Popular destinations and peak seasons may require earlier booking.
Accommodation
How do you classify hotel categories?
We use local hotel classifications which may differ from international standards. We personally inspect accommodations and provide honest descriptions to ensure they meet our quality standards.
Can I request specific room types?
Yes, we can request specific room types such as non-smoking, high floor, or rooms with specific views. While we’ll communicate your preferences, we cannot guarantee availability.
What if I’m not satisfied with my accommodation?
If you’re not satisfied with your accommodation, contact us immediately. We’ll work with the hotel to resolve issues or arrange alternative accommodation when possible.
Are meals included in accommodation packages?
Meal inclusions vary by package and destination. We clearly specify what’s included in each booking. Most safari lodges include all meals, while city hotels may offer breakfast only.
Travel Insurance & Safety
Do I need travel insurance?
While not mandatory for all destinations, we strongly recommend comprehensive travel insurance. It protects against trip cancellation, medical emergencies, baggage loss, and other unforeseen circumstances.
What should travel insurance cover?
Your insurance should cover medical expenses, emergency evacuation, trip cancellation/interruption, baggage loss, and personal liability. For adventure activities, ensure appropriate coverage is included.
Is it safe to travel to your destinations?
We only operate in destinations we consider safe for tourists. We monitor security situations and will advise if conditions change. Always follow local authorities’ guidance and our safety briefings.
What happens in case of emergency during travel?
We provide 24/7 emergency support. Contact our emergency number immediately. We’ll coordinate with local authorities, medical facilities, and your insurance company to provide assistance.
Special Services
Do you arrange honeymoon packages?
Yes, we specialize in romantic honeymoon packages with special touches like room decorations, champagne, couples’ activities, and romantic dining experiences. Tell us your preferences and we’ll create something special.
Can you arrange custom/private tours?
Absolutely! We excel at creating custom itineraries based on your interests, budget, and time constraints. Our travel consultants will work with you to design your perfect trip.
Do you provide airport transfer services?
Yes, we arrange airport transfers in most destinations. This can be private cars, shared shuttles, or luxury vehicles depending on your preference and budget.
Can you arrange group travel for organizations?
Yes, we handle group travel for corporations, schools, clubs, and families. We offer group discounts and can arrange special activities, meetings, and customized itineraries.
STILL HAVE QUESTIONS?
Our travel experts are here to help you plan the perfect trip. Get in touch for personalized assistance.
